The aim of the course is to provide new internal auditors and other professionals an understanding of ISO 9001:2015 standard and the skills to undertake effective first and second party audits.

A practical and interactive series of modules provides:

  • Detailed information on ISO 9001: 2015 standard
  • Implementation and audit requirements of the standard.

The course is ideal for delegates involved in first and second party auditing and for individuals leading their organizations to registration/ certification and for those managers holding the responsibility of implementing and managing the standard.

Learning Objectives:

At the end of the course, delegates will have:


  • Purpose and business benefits of the ISO 9001:2015 standard
  • Understanding of ISO 9001:2015 standard
  • To plan, conduct, report and follow-up an audit of ISO 9001:2015 standard
  • To meet requirements for certification to a management system standard
  • To verify conformance with contractual requirements
  • To assess system effectiveness that satisfies customer expectations
  • To verify conformance with legal requirements
  • To obtain and maintain confidence in the capability of a supplier
  • To improve the management system.


  • Structure and overview of ISO 9001:2015 standard
  • Auditing terminology
  • Audit process and types of audits.
  • Processes, procedures and documented information
  • Audit objective, scope and criteria
  • Preparation, planning and conducting audits
  • Audit reporting
  • Reporting non-conformities
  • Corrective action and follow up
  • Requirements for registration

Prerequisite for the Course

An organization seeking certification to ISO 9001:2015 standard.

Quality Management:

  • The fundamental concepts and the seven quality management principles.
  • The Plan, Do, Check, and ACT (PDCA) cycle
  • The relationship between quality management and customer satisfaction.
  • Process Approach
  • Risk methodology

Course Duration

2 Days